Not including all the new motorcycles I have bought. I am 64 and have bought many new vehicles 2 fords 1 chevy, 1 Hyundai, 5 toyota, 5 nissan. I had to replace both the radiator and transmission which was quite expensive. On the nissan xterra the radiator leaked in transmission. also bought new a 2017 titan and 2019 versa. one year later traded it in on a 2015 xterra. one year later traded it in on a 2014 rouge. I have bought 5 new Nissans in last 8 years. I have to travel at the beginning of March and that's a lot of time-wasting. I called Nissan inspection and they told me that the inspection has been scheduled between 10. At 0910, I called John (and I am not sure if this is his real name) twice, but he did not pick up the phone. The next day, 16 February 2022, the inspector did not show up. John says that he is going to monitor this closely and notify me of any changes. He said that he is going to schedule another inspection the next day, 16 February 2022 between 08, and if the inspector did not show up by 0900, the inspector is going to call me and let me know. Someone's name John - phone number 2 - called me after half an hour and told me that the inspection has been scheduled, but it did not go through the system. I called Nissan Inspection and they told me that someone is going to call me. I waited the whole time for the inspector which did not show up nor called to notify me. I have been scheduled for an inspection on the 15th of February 2022 between 12. Looking forward to hear back from you soon. We hope to have clear assurances about this before it may endanger our lives. What bother our family the most, for a 2 years car with about 30k+ km, having this doubt on the car break made us feel afraid of continue driving it. Now the car is at Nissan Jean Talon Gabriel services since the Tower could not bring to Brossard at night. Luckily it was in a 40km/hr city zone and not highway or a slope… We call roadside assistance, which was perfectly on time and he said this was due to break sensors malfunction, and he open the hood he saw the engine cover missing, probably due to last inspection mechanic forgot to put it back- we always do all inspections and oil changed at Brossard location. Last night, my daughter drove to drop my son off at his apartment, and on her way back, the car break stop working. I’ve leased a 2020 Nissan Kick from Nissan Brossard, Qc. Besides the expenses I am incurring not being able to register the car, the car's value is dropping every day. I already have two buyers but without a title I cannot sell the car. My wife has become ill over this issue and I am on the verge of getting legal representation to resolve this issue. After telling them my story, I just laugh and tell them that they don't have a chance in hell to get me into another Nissan. The only calls we get are from local sales persons who want to sell me another Nissan. All I know is that NOT ONE PERSON FROM NISSAN HAS EVER REACHED OUT TO ASSIST US. We continue to get promises that a supervisor will call us in a few days, in two to three days, in three days and sometimes in three business days. One rep said they will send for a duplicate which could take a month or two more.
Meanwhile it is costing me more and more each day for traveling and insurance and Nissan has cashed my check over a month ago. The reps keep repeating that they sent the original title while I and DMV look at a photocopy. In a nutshell, four weeks of dealing with Nissan reps working from home got me nowhere closer to solving my problem. You can definitely rule out being transferred to a supervisor. Unfortunately dealing with several Nissan reps while they are working from home limits their ability to get anything done. Why would Nissan make a photocopy (in color) of the title, sign off and date it and then try to pass it off as the original document (words from DMV and others). Nissan claims to have sent me the original but that is not what I received. My wife and I have been in contact with Nissan every few days since January 31st to find out that nothing has been done as yet to secure the original title. Not having a car requires use of friends or taxies to get anywhere.
My lease ran out on January 31st, so since then, the car is useless but still needs to be garaged and insured. DMV checked their computers and verified that Nissan never sent them the original either.
Motor Vehicles said they will not accept a copy and needed the original. Nissan claims to have sent the original title but what they signed and sent was a two page photocopy of the title.
No title means I still pay insurance but cannot register the car. It has been six weeks since the check was cashed and I still did not receive the title. Nissan cashed my check I sent on Januand issued a bill of sale for a car I leased.
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